PRIVACY POLICY
LAST UPDATED: January 10th, 2026
This Privacy Policy explains how Onyx Jets (“Onyx”, “we”, “us”, “our”) collects, uses, and protects personal information when you use our website [onyxjets.com] (the “Website”), contact us, or request a quote.
We are a UAE Free Zone–registered business and act as the “controller” of personal information we collect through the Website and our communications.
Legal entity name: onyxjets
Free Zone / Licence number: [FREE ZONE + LICENCE NO.]
Registered address: [ADDRESS]
Privacy contact: [INFO@ONYXJETS.COM]
We may collect the following categories of personal information:
- Contact details (name, email, phone number, company)
- Quote/trip details (routes, dates, passenger count, luggage, preferences, special requests)
- Communications (messages you send by forms, email, WhatsApp, or phone)
- Passenger information needed for booking/admin purposes (e.g., passenger names). This may include details relating to minors if you provide them as part of a booking request.
- Device and usage data (IP address, browser type, device identifiers, pages visited, referral pages, approximate location derived from IP)
- Cookies and similar technologies (see “Cookies & Google Analytics” below)
- If you contact us via social platforms or messaging providers, we may receive basic profile/contact details depending on your settings and what you share.
We use personal information to:
- Respond to enquiries and provide quotes
- Coordinate and manage travel arrangements where you choose to proceed
- Communicate with you (updates, confirmations, changes, support)
- Maintain security, prevent fraud, and protect our business
- Improve the Website and service experience
- Comply with legal and regulatory obligations
Where UK/EU data protection law applies, we rely on lawful bases such as contract/steps before entering a contract, legitimate interests, consent (where required), and legal obligation. The ICO’s guidance explains you must be clear about your lawful basis and what you do with personal data.
Where UAE data protection law applies, we process personal data in line with UAE requirements, including transparency and data subject rights.
We may share personal information with:
- Aircraft operators and trip partners (e.g., operators, handlers, ground transport) as needed to source options and deliver services
- Service providers (hosting, email, analytics, CRM, cloud tools) who process data on our behalf
- Professional advisers (legal, accounting, compliance)
- Authorities where required by law or to protect rights and safety
We do not sell your personal information.
Private aviation is international. Your data may be transferred to and processed in countries outside your home jurisdiction. Where required, we use appropriate safeguards to protect your information.
We use cookies and similar technologies to make the Website work and to understand how it’s used. UK guidance is clear that organisations must provide clear information about cookies, and obtain consent for cookies that are not strictly necessary.
We use Google Analytics 4 (GA4) to measure Website traffic and usage. Google states that GA4 does not log or store IP addresses, and for EU users it drops IP addresses before logging via EU domains/servers.
Consent for analytics: Where required (e.g., UK/EU), we will only set analytics cookies and load GA tags after you give consent via our cookie controls. The ICO notes analytics cookies aren’t strictly necessary and require consent.
You can manage cookies via:
- Our cookie preferences tool/banner (where available), and/or
- Your browser settings (note: disabling cookies may affect site functionality)
We keep personal information only as long as necessary for the purposes above, including legal/accounting/compliance needs.
Typical retention periods (edit to fit your operation):
- Enquiries/quote records: [e.g., 24 months]
- Booking/admin records (if you proceed): [e.g., 6–7 years]
- Analytics data: retained per GA4 settings (you control retention periods in GA).
We use reasonable administrative, technical, and organisational measures to protect personal information. No system is perfectly secure, but we limit access and use reputable service providers.
Depending on your location and applicable law, you may have rights including access, correction, deletion, restriction, objection, and in some cases portability. UAE sources and legal guidance describe similar categories of rights under the UAE PDPL.
UK guidance also requires that privacy information be clear and covers key transparency requirements.
To exercise rights, contact [PRIVACY@ONYXJETS.COM].
UK visitors: You can complain to the UK Information Commissioner’s Office (ICO) if you have concerns about how your data is handled.
If we send marketing, we will do so only where permitted by law. You can opt out any time via the unsubscribe link (emails) or by contacting us.
We may update this Privacy Policy from time to time. The “Last updated” date shows when it was most recently revised.
Email: [PRIVACY@ONYXJETS.COM]
